5 Ideas From Marketing Pros at Walmart Canada & Rogers Sportsnet

Drive Push Notification Opt-Ins by Providing Clear Value

James Thomas, Principal Product Manager of Mobile Apps, discussed Walmart Canada’s strategy for getting more users to opt-in to push notifications. For Walmart, the magic came by offering users custom push notifications on “rollback pricing” items they were interested in. By offering this option as part of the onboarding process for its app, and providing a clear value-benefit, the brand created greater engagement and drove more opt-ins.

Work Hard To Make Things Easier For Users

It’s easy for product managers to over-complicate things when it comes to mobile experience, according to Thomas. Worse yet, some still want to go the other route and try to shoehorn a desktop experience into a mobile context. Maybe that gives you a ‘mobile experience’ but, a) it doesn’t represent your brand well, b) it probably won’t resonate with customers and c) it will probably make you less competitive. It’s much better for app designers and product managers to focus on turing complex interactions and processes and turning them into easy, one-tap experiences. Better yet, automate away the need for the click/tap and use the engagement time to help the user do something even more interesting.

Not All Channels are Created Equal

Omnichannel is the goal, but every channel, right now, isn’t always an option. Even if you have the most scalable marketing stack on the block, it’s impossible to always be positioned to service each new channel as it emerges. (Alexa, you’re causing a lot of marketers pain.)

Messaging is a Must for News, Media and Sports Organizations

Durst also talked about Sportsnet’s use of messaging as a key tool in the network’s ability to engage fans. Being in the news business and reaching people with the message — both before anyone else and with more complete coverage — is critical.

Being a “Product Person” is About More Than Managing

Technology changes fast and sometimes in ambiguous ways. Part of a product manager’s job is to read and adapt to these changes as they’re happening. This requires a broad and diverse skill set, according to Thomas, making it difficult to pigeonhole product people as managers in the classic sense.

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Urban Airship is now Airship! Leading brands trust us to help them achieve digital growth. We make mobile moments magic. www.airship.com

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Urban Airship is now Airship! Leading brands trust us to help them achieve digital growth. We make mobile moments magic. www.airship.com