5 Customer Engagement Stats Financial Institutions Needs to Know for 2020

1. Personalization can drive up to 15% revenue growth for companies in the financial services sector.

( Source: McKinsey&Company)

2. 46% of consumers increased their mobile banking usage in the last year.

( Source: Citi)

3. 56% of customers who told their bank they are leaving say their bank made no effort keeping them.

( Source: Temkin)

4. 9 in 10 consumers want absolute omnichannel service and expect a seamless experience when moving from one communication method to another.

( Source: NICE inContact)

5. 64% of millennials value anticipation and customization of the experience using their transaction data over privacy concerns.

( Source: Genesys)

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Urban Airship is now Airship! Leading brands trust us to help them achieve digital growth. We make mobile moments magic. www.airship.com